FAQ

A. Orders

A1. Do I need an account to place an order?

Yes, you need an account in order to place an order. Please click this link to register an account

A2. How soon will I get my order if I place it today?

You will be able to get your order between 7 and 14 working days. Delivery will only be made during working hours.

A3. Can I cancel my order after my order has been confirmed?

No, any orders upon confirmation cannot be cancelled, please do due diligence prior to placing an order.

A4. Can I changed my delivery address after my orders are confirmed?

Yes, it is possible to change the delivery address if shipment has not be arranged. Please call our hotline to confirm shipping arrangements.

B. Account

Do i need an account to place an order?

Yes, you will need an account in order to place an order. Please click on the link to register an account.

C. Payments

C1. Are Major Credit cards acceptable for payments?

Yes, Payments are through third party payments channels and major credits are acceptable.

C2. Are Installments Plan available?

Yes, Instalments are available via the third-party payment channels.

D. Returns / Refunds

D1. What are the conditions that orders can be considered for returns / Refund?

Conditions for Order to be considered for returned or refund:

I. Missing / Wrong items Delivered
II. Damaged or faulty Items upon delivery
III. Faulty items within agreed warranty period

Please write in to service@assetera.com.sg with supporting evidences to make a report. Report has to be made 3 working days after items are received and accepted. Report made after 3 working days will not be considered for any returns or refund.

E. Collections & Deliveries

E1. What if there is unsuccessful delivery?

An unsuccessful delivery occurs when there is no one to receive an order when delivery was made. Under such circumstances, Buyers will have call our hotline to make another delivery appointment, which will be chargeable.

E2. What if there is incomplete delivery?

Any incomplete delivery, Please highlight to our hotline within a week and we will delivered the replacement FOC.

E3. What if I wish to self-collect an item that I ordered?

Yes, you can do a self-collect. All you need to do is the check the “self-collect” check-box when placing the order.

E4. Can I request date / time for delivery?

Yes, you may request a specific delivery date, but you would not be able to specify the delivery time. All deliveries will only be made during working hours.

E5. What are the limitations to the delivery in terms of dimension & Weight?

There are no limitation in terms of dimension & weight. However, bulky and massive items may require machines (such as pallet jacks, fork lifts etc) to receive the order. The delivery can only be made to ground level of the specified premise.